Refund & Returns Policy

At Anti-Matter Pvt. Ltd., we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. Please read our refunds and returns policy carefully to understand your options and responsibilities.

1. Eligibility for Returns:

  • We accept returns for physical products within 3 days from the date of delivery.
  • To be eligible for a return, your item must be unused, undamaged, and in the same condition that you received it. It must also be in the original packaging.

2. Initiation of Return:

  • To initiate a return, please contact our customer support team at store@anti-matter.shop within the specified return period.
  • In your email, provide your order number, the reason for the return, and any relevant details about the product condition.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of your item.

4. Refund Process:

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days.

5. Exchanges:

  • If you would like to exchange an item for a different size, color, or style, please contact our customer support team to arrange the exchange. Additional shipping fees may apply.

6. Exceptions:

  • Certain products may not be eligible for return due to hygiene reasons or specific product characteristics. These exceptions will be clearly stated on the product page.
  • Customized or personalized items are non-returnable unless they are defective or damaged upon receipt.

7. Contact Information:

  • If you have any questions or concerns about our refunds and returns policy, please contact us at:
    • Anti-Matter Pvt. Ltd.
    • 4th Floor, Balaraj’s Arcade,
    • Whitefield Main Rd, opposite to BRIGADE COSMOPOLIS,
    • Brooke Bond First Cross, Whitefield,
    • Bengaluru, Karnataka 560066
    • Email: store@anti-matter.shop

Note: This refunds and returns policy is subject to change without prior notice. Please review this policy periodically for updates.